Frequently Asked Questions: 

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• How do I manage my schedule online?

 

All clients are encouraged to schedule sessions and classes online.  This ensures that you have immediate access to my current availability and reduces time spent going back and forth.  Simply click the link below to schedule:

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• Click Here to Schedule Sessions, Classes, and to Purchase Packages

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• What do I need to bring with me to my session/class? 

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Comfortable workout clothing is all you need to bring with you.  Some clients like to bring pilates socks (grippy socks) this is not required, but it can be nice for you to have.  Sessions will happen barefoot or in socks, and regular socks can be slippery, posing a safety risk.

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• I'm trying to cancel or reschedule my reservation, how do I do that online?

 

The easiest way to cancel or reschedule your reservation is on your phone, via the pocketsuite app. If you do not have the app, you can refer to your confirmation email or text and from there you will have the option to cancel or reschedule. Finally, if these pathways are not working for you then you can text this number for more support. (360) 774-4169

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• I’m new to virtual fitness- what do I need to know and how do I set up? 

 

Welcome to virtual fitness!  It’s easier than you think! Here are a few things to keep in mind, to ensure a great experience.  Firstly, upon registration, you will receive a confirmation email that includes a link for the virtual call. Please make sure you have good lighting (not silhouetted) and contrasting colors can help your instructor to see you better.  If the class size is large the instructor may mute participants, please feel free to unmute yourself to ask questions, and/or use the chat bar to request specific areas of interest or explain injuries or issues you are experiencing. 

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• How do I know if I need private sessions? 

 

Private instruction is best for anyone who feels the need to have more attention and individualized programming. If you are experiencing pain or discomfort that isn’t remedied by group classes, or especially if taking the group class feels like it may be aggravating instead of helping your issues.  Please note that I am a personal trainer and pilates instructor and not a doctor.  With that said I’ve worked with hundreds of different issues, injuries, and conditions and I am happy to also be in contact and communicate with your other health care providers.  Most clients enjoy the regular accountability and consistency of having sessions on a weekly basis.  Others prefer to seek guidance and support and then work on their own for a few weeks before booking another follow-up.  The choice is yours.

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Policies:

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• All clients are encouraged to download the Pocketsuite App in order to manage their reservations, along with scheduling, cancelations, and account management needs. Watch and or Read a full tutorial: Click Here for a Tutorial.  From your phone, please click this link to Download the App

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• I agree that it is my responsibility to record the dates and times of any upcoming appointments, and that failure to receive reminders from Limber Arts or associated practitioners does not constitute a reason to withhold payment for a missed/late-canceled session.

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• I understand that late arrival or early departure from a scheduled session will not reduce the fee, or change the session end time. My practitioner will wait for 15 minutes from the scheduled start time, after which, the practitioner is free from obligation and I will be charged the full amount of the scheduled session.

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• All returned checks will be charged a $25 fee.

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• Notification of cancellation or requests for rescheduling of a private appointment must occur at least 24 hours in advance of the session start time to avoid a late cancellation charge.  Each client will be given one complimentary exemption to the late cancelation policy, after which point there will be no exceptions. Clients are encouraged to cancel or reschedule reservations online for immediate access to my availability and for efficient account management.

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• A late cancellation charge is equal to the full value of the session or class. If I have purchased a multi-class or multi-session package, I understand that one session will be taken from my package to account for the late cancellation charge. If I do not hold a package, I understand that I will owe the full value of the class or session.

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• Cancelation Policy for Clinics, Workshops, and Special Events:  50% refund available with greater than 72 hours' notice.  Cancelations made less than 72 hours before the event are non-refundable. 

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• If I arrive later than 10 minutes after the scheduled start time of a group class or workshop, I understand that, for my safety, this may mean that I cannot join the class, at the instructor's discretion.

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• Single sessions are paid for prior to, or at the time of the appointment. We offer promotional packages, that have clearly specified expiration dates which will not be extended. There will be no refunds for unused package sessions.