Limber Arts Pilates & Personal Training is looking for a friendly and reliable systems-oriented Client Services and Operations Coordinator to join our small but mighty creative and collaborative women-and-queer-led team.

Limber Arts serves our clients by offering thoughtful and intelligent movement experiences, with a focus on helping those who struggle with chronic pain, nagging injuries, or stress so that they can age like a badass and live an adventurous life at any age. Our in-person studio currently offers small group classes of up to 5 people and private or semi private sessions. The studio is located on the second floor and is only accessible via one flight of stairs, which does impose a limit on accessibility.

We live into our mission of healing by prioritizing self-care among our team members and building a healthy work culture.

We make decisions based on the following values:

Drive for curiosity and knowledge: We strive to work from a place of curiosity and openness. Our approach to pilates and personal training is highly informed by cutting edge knowledge and a commitment to continued education and growth. We offer team members opportunities for continued education and skill sharing.
Liberation for All: We are an inclusive, anti-racist, body-positive, lgbtq friendly business that prides itself for creating a welcoming environment for all. We are committed to continuing to discover how we can make our space more welcoming to folks with marginalized identities.
Safe, skillful and clear communication. We practice clear, direct, and compassionate communication amongst all members of the team, and regularly give and receive feedback both to and from our supervisors.
Alignment based work culture: We are skilled at helping employees discover their areas of genius and then adjusting and developing their position to help them grow into these skills. We help our team members master skill sets that interest them and build their resumes in the direction they want to go.

We are currently seeking a Client Services and Operations Coordinator with…

6-12 hours of weekly availability
Weekday morning availability between 9:30 - 12:00
Monday and/or Wednesday, plus Friday morning Availability

This job is for you if…

You are available for the above shifts and can make a minimum one-year commitment to the position
You are a warm, friendly people-person who enjoys curating a positive client experience in a high-touch customer service environment
You are a systems thinker with a penchant for operations and logistics
You are interested in growing your skills in any of the following areas: small business administration, high touch point and membership-based customer service and sales, ethical entrepreneurship, marketing, and/or facilities management.
You are comfortable asking questions and giving feedback to your manager about how you most like to be supported
You are coachable, and enjoy learning from your manager how to best be of service in your role
You take feedback as an opportunity for growth
You see work as an opportunity for mentorship and personal growth as well as professional development

This job is not for you if…

Your schedule is in flux, you’re not available for the listed shifts, or you’re unable to make a one-year commitment
You don’t like selling things (and are unwilling to work through your mindset blocks about making sales for a value-aligned healing business)
You don’t like working with customers
You resist organization and time management
You resist direct and timely communication
You like to be told exactly how to do each task you’re responsible for, rather than creating workflows that work for you
You have a hard time receiving feedback for growth from a skilled and trustworthy Manager

Skills for Success:

Warm, friendly people-person
Independent, creative problem solver
Able to learn new software quickly, and willing to teach yourself by looking it up on YouTube or calling customer service as needed
High capacity for nervous-system regulation
Highly organized and detail-oriented
Reliable, professional, and trustworthy
Able to prioritize tasks and manage time effectively in an ever-changing environment

Key duties and responsibilities include but are not limited to:

Provide high-touch customer service both in person, over the phone, and via email/text
Process and close sales on services and memberships weekly
Act as the primary point of contact for customers in regards to their account and schedule, as well as educating customers on self-serve online account management.
Assist in the development of, and ensure that studio policies are both clear and comprehensive. Managing client communication related to studio policies, and ensuring that policies are posted in easy to access locations and congruent across those locations.
Assist in the development and manage the execution of sparkling systems and operating procedures.
Develop and execute systems to keep the studio clean, organized and the facilities functioning well. Currently this includes cleaning the studio and watering the plants, but could also look like managing a cleaning support person.
Assisting Linnea with scheduling social media posts, formatting and sending emails, and ensuring that marketing materials are posted in a timely fashion.
The cleaning and marketing duties are secondary, and could be removed from this position. All other duties are integral to this position. Additional duties and roles could evolve over time, and will be clearly agreed upon together.

Compensation and benefits:

Hourly pay rate of $19-$23/hour, depending on experience
Free drop ins for small group classes when space is available
Access to our digital library of pre-recorded classes
Sign-on bonus: 3 private pilates sessions
10% discount on additional one-on-one sessions (limited once per month)
10% discount on further in-person classes, and workshops
Sick pay accrual

To apply, please email your resume and letter of interest to linnea@limberarts.com

We look forward to hearing from you!