Studio Policies

SAFETY POLICIES

WARNING: Improper use of Fitness and Pilates exercise equipment may cause serious bodily injury. To reduce risk of injury, Please abide by the following:

Before starting any exercise program, consult a physician.
Use equipment only under the observation and instruction of a qualified Instructor.
Listen carefully to specific safety instructions.
Use equipment only for intended exercises.
Ensure the equipment is properly adjusted for your size and ability level.
Stop exercising if you experience chest pain, feel faint, have difficulty breathing or experience musculoskeletal discomfort.
Keep clothing, body and hair free from all moving parts.
Do not use if equipment appears worn, broken or damaged.
Do not attempt to repair equipment yourself.
Do not allow children to use or be around equipment without adult supervision.
Do not attempt to workout if you are severely underslept, have not eaten sufficiently, or are taking medications that caution you against operating machinery or driving a car.

CANCELLATION POLICIES

Text, email, and phone calls do not officially cancel your session. To cancel a session please do so either in-person at the studio, or online by using the client scheduling app.
Small Group Classes, Private and Semi-Private Sessions require a 24-hour cancellation.
All classes and sessions that are cancelled with less than 24 hours notice will be charged in full. This policy allows us to pay our teachers for their time and commitment, therefore we cannot make exceptions for any reason, medical or otherwise. We thank you in advance for honoring this policy.

SMALL GROUPS CLASS POLICIES

Membership:

Membership requires a 3-month minimum commitment before transitioning to a month-to-month autopay.
If a member cancels before the 3-month period, a $50 early cancellation fee applies.
To cancel a membership, clients must provide written notice via email to linnea@limberarts.com at least 7 days before the next billing cycle.
Members receive a recurring reservation for their preferred class time.
Members may reschedule classes up to 24 hours in advance without penalty. Late cancellations or no-shows will result in the class being deducted from their membership.
Additional classes beyond the membership limit can be purchased at the same per-class rate.
Members may pause their membership twice per year, for up to one month at a time. Requests must be made at least 7 days before the pause begins.
Memberships are non-transferable and cannot be shared with another individual.
Refunds and rollovers are not permitted, except in rare cases such as instructor cancellations or documented medical reasons.
Memberships are billed automatically each month via autopay.
A failed payment will result in a 3-day grace period, after which the membership may be suspended until payment is received. Please update your billing information within the client scheduling app.

Scheduling, Drop-in, and Class Packages

New students please inquire first before attending class. Orientation is required prior to joining class to ensure both safety and appropriate levels.
If a class does not meet the minimum of two participants, you can either pay the remaining balance for a private session or reschedule to a different class time.
Please schedule, reschedule, or cancel your sessions online with the client scheduling app, or when you are in-person at the studio.
If an instructor is unable to teach due to illness, we will make every effort to secure a substitute rather than canceling the class. In the event that a class must be canceled, we will notify you directly regarding rescheduling options. If rescheduling is not possible, a refund for the missed class will be issued within 24 hours.
If purchasing a package, you will need to first purchase the package and then schedule the specific class times after purchase.
If a class time is full you can get on the waitlist and you will be auto enrolled and notified if and when a space opens
If you purchase a package of 4 classes, please note the expiration date and plan accordingly. There are no refunds, transfers, or extensions. No exceptions.

SCENT POLICY

We maintain a chemical-fragrance-free environment to accommodate students with allergies and sensitivities.
Please avoid wearing perfumes, colognes, fragranced laundry detergents, and scented hair or body products when attending class.
To ensure a comfortable environment for all, please arrive free of body odor or smoke odor.

REFUND POLICY

Limber Arts has a strict no cash refund policy.
Monthly autopay memberships are month-to-month and will continue to be charged automatically unless canceled in writing at least 7 days before your next billing date.
By purchasing or authorizing a monthly recurring autopay, you agree that no cash refunds will be issued for this product or service.
To request a membership cancellation or store credit, email linnea@limberarts.com
Packages and memberships can be exchanged for alternate services within 30 days of purchase, minus a 5% service charge.
Your support helps us create real jobs in a respectful working environment—thank you for supporting a woman-owned, local business with a mission to serve our people and planet!

LATECOMER POLICY

For your own safety and well-being, please arrive for your class on time.
Classes/Workshops: If you arrive later than 10 minutes after the start of your class/workshop, you will not be let in. This is to ensure that you get a proper warmup and to minimize disruptions for the students who have arrived on time.
Private Instruction: Please communicate via text if you are running late. Session’s cannot be extended and will need to finish on time.
If we have not heard from you after 15 minutes of your session start time we will consider the session a no-show.

WAITLIST POLICY

If a small group class is full, you can choose to join the waitlist (via pocketsuite) you will then be auto-enrolled and notified when and if a spot becomes available.
Linnea’s availability for new private-session and semi-private instruction is currently waitlisted. You can get on the waitlist for private instruction with Linnea by visiting www.limberarts.com/privateinstruction
Feel free to text us to ask about any last-minute openings for classes, if we confirm that there is a spot for you then you can simply show up and pay for class when you arrive (or you can pay online as well)

CHILD POLICY

Limber Arts is happy to welcome teens over the age of 14 to participate in classes or private instruction.
Teens and children under the age of 14 are not allowed to participate in or observe classes.
If you have a private session you are welcome to bring your child with you to your session. Please confirm and notify this plan with your instructor with as much notice as possible. Please bring activities for your child to help limit distractions.

PHONE POLICY

No photos or videos during class, if you must take a call please step into the hallway. Please silence your phone during class and leave it with your personal belongings.

PRIVATE & SEMI-PRIVATE POLICIES:

Scheduling

You can schedule, reschedule, and cancel your sessions either online through the client scheduling app, or in-person at the studio. You also have the option to schedule ongoing standing appointments.
Standing appointments allow you to prioritize your health and simplify scheduling.
Your standing appointment time is reserved exclusively for you and cannot be booked by other clients.
A minimum 3-month commitment is required for standing appointments.
The appointment reservation will continue indefinitely until you make changes, so please provide as much notice as possible if your schedule needs to be adjusted.
Clients are encouraged to reschedule, rather than cancel sessions whenever possible. This improves your results because it maintains consistency, even as schedules change and vacations happen.
To maintain your standing appointment, you must attend at least 80% of the time (or use a rescheduled time).
If you attend less than 80% of your appointments, you may be asked to switch to online scheduling instead.
Please note expiration dates of packages when making your purchase. For clients who are scheduling online (without standing appointment) please note that we are unable to guarantee availability, so it may be best to purchase sessions one at a time, or purchase a smaller package and schedule your sessions online promptly to ensure availability.
You can manage your account and see all of your account history when you download the client scheduling app. Download the client app by clicking here. You can also watch a tutorial for support and guidance here.